How to report a concern 

If you are worried about a person or situation, it is always better to say something than do nothing. Report anything that makes you feel uncomfortable, even if it seems small. To report a concern, contact the Parish Safeguarding Officer 01732 770962 x42 or pso@tonbridgeparishchurch.org.uk or complete the reporting form and pass it on to the Parish Safeguarding Officer.

The below will guide you through the process of reporting a concern.

RECOGNISE

• Accept and take seriously what is being said, without displaying shock or disbelief.
• Let the person tell their story and don’t push for information or ask leading questions.
• Do not interrogate them or decide if they are telling the truth.
• Be alert to signs and symptoms of abuse. 

RESPOND

    •  Reassure the individual that they have taken the right step in sharing this information and that they are not to blame.
    •  Be honest; never make promises to keep what you are being told confidential. If abuse is involved, you will need to tell someone.
    •  Tell them what you will do with the information they have shared, and that they will be kept informed.
    •  Do not introduce personal information from either your own experience or that of others.
    •  Do not investigate the matter any further yourself, nor approach the person about whom allegations may have been made.

RECORD

• Write down, concisely, exactly what was seen, said or heard, and make clear where you have added your own views or interpretation. Remember that this is your information, and that you are responsible for passing it on to the person with safeguarding responsibility. Be mindful that your written comments may be needed in the event that further legal or disciplinary action is taken. You could use the reporting form to help you with this. 
• You may also find it helpful to use the 4 W’s, as follows:
  • WHO was involved? Name the key people.
  • WHAT happened? Facts not opinions.
  • WHEN did it happen? Date and time.
  • WHO have you referred the issue on to? Only pass the information on verbally if it is an emergency situation. Even so, you must also find time as soon as possible to write it down and send it on to the relevant person.

RESPOND

     • Pass the information to the Parish Safeguarding Officer or Diocesan Safeguarding Advisor in your setting within 24 hours.

• In case of an emergency call the Police or dial 999.